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The One Question You DON’T Want to Ask Your Advisor

The One Question You DON’T Want to Ask Your Advisor

Are you thinking about asking your advisor for a reading off our platform? 

When you sign up for an account with Zodiac Psychics, you agree to keep all transactions between yourself and your advisor on the platform. That means you can’t exchange contact information or ask the advisor if you can pay them directly. 

FACING THE CONSEQUENCES

Unfortunately, every month, we’re forced to ban users who break this rule. Not only are the offenders banned from the Zodiac Psychics website and Zodiac Touch app, but they’re also prohibited from using any of our sister brands

This kind of clause is not uncommon--Airbnb guests and eBay buyers must abide by too--and following it is in your best interest. 

KEEPING EVERYONE SAFE

This likely isn’t the first time you’ve heard that you shouldn’t share certain personal details with strangers on the internet. In this ever-evolving digital age, that advice has never been truer. Internet fraudsters need just a few bits of information to wreak havoc on unsuspecting individuals and businesses. That’s why we prohibit the exchange of contact information, like social media account names and handles, email addresses, and phone numbers. 

Zodiac Psychics allows you to keep this information, and your true identity, confidential. As much as you may feel like you know your advisor, you don’t know them well enough to trust them with your personal and financial safety. 

Keeping your personal information safe isn’t the only benefit to staying on our platform. Here’s what else you get from being part of our community:

🔮 A huge network of skilled, professional advisors you can browse

🔮 Customer service agents to deal with any problems that arise

🔮 A financial department that oversees our safe payment system 

🔮 Infrastructure developers who are constantly working to keep our website and apps safe from spammers, scammers and hackers

HOW WE MONITOR FRAUD

If we have reason to believe a customer or advisor is attempting to take business off the platform, our customer service team investigates this as a potential case of fraud. 

Our system detects fraudulent customer behavior through:

🔮 Use of certain words in a chat that trigger a “Potential Fraud Alert” in our system

🔮 Use of certain words in a call that trigger a “Potential Fraud Alert” in our system

🔮 Detection of images that trigger a “Potential Fraud Alert” in our system

🔮 Loyal advisors that report offending customers

WHAT TO DO IF AN ADVISOR CONTACTS YOU OUTSIDE THE PLATFORM

If an advisor asks for your personal information or contacts you privately, we encourage you to decline and report them to our customer support team at support@zodiacpsychics.com

WHAT TO DO YOU THINK YOU COMMITTED FRAUD

If you believe you’ve unintentionally broken our terms and conditions, please email our customer support team at support@zodiacpsychics.com. Explain your situation and our team will investigate.