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Privacy policy

adviqo Services LLC ("adviqo") (highly values the protection of the personal data of its users and customers. The privacy policy of adviqo is compliant with the provisions of the EU’s General Data Protection Regulation (GDPR), as well as other country-specific data protection provisions applicable to adviqo. This privacy policy explains the type of data stored by adviqo and how the data is used.

Contact Details:

adviqo Services LLC.
364 E Main St. #1450, Middletown, Delaware 19709, USA

Personal data that we collect

We collect the following types of data:

  • Username
  • Master data (name, date of birth, e-mail address) to legitimize a new user account if that information is provided
  • Address data (if you have given us this information)
  • Online identifiers (e.g. your IP address, device ID, browser/device type and browser version, the operating system used, the referrer URL, the file name, the access status, the amount of data transferred, the date and time of the server request, token, number of page views, cookie data)
  • Social media identifiers
  • Password (is entered by the user and stored in encrypted form in any case)
  • Encrypted payment information, if you have provided us with such information
  • Your tax number, if you are an advisor with us
  • Your value added tax identification number, if you are working with us as a an advisor and if applicable
  • History of chats, phone conversations, technical support calls, website or social networking inquiries

Purposes for which personal data may be processed

We may process your personal data for the following reasons:

  • Contacting you
  • Advertising
  • Quality assurance
  • Compiling Statistics
  • Contract fulfilment and billing
  • legal compliance

Legal basis for processing personal data

Your personal data is processed based on the following legal frameworks:

  • Your consent, Article 6 (1) (a) of the GDPR
  • Legitimate interests, Article 6 (1) (f) of the GDPR (see below)
  • For contract fulfilment, Article 6 (1) (b) of the GDPR

Legitimate interests

When processing your personal data, we are guided by the following legitimate interests:

  • Improvement of our product offers
  • Protection against misuse
  • Statistics
  • Billing

Recipients or categories of recipients of personal data

When processing your data, we work with the following service providers, which have access to your data:

  • Web-hosting-providers
  • Advertising networks (for pop-up advertisements)
  • Providers of web analysis tools
  • When processing your data in order to carry out credit enquiries, we use contractually agreed to service providers who have access to your data.

We may disclose information about you to third parties for business or legal purposes or as required by law. This applies in the following cases:

  • to comply with a law, legal order or regulation;
  • to law enforcement agencies, other government officials or other third parties as a result of a subpoena, court order or other legal process or requirement,
  • when we believe, in our sole discretion, that disclosure of personal information is necessary or appropriate to prevent physical harm or financial loss or to assist in the investigation of possible or actual illegal activity;
  • to protect an individual's essential interests;
  • to investigate legal provisions or to enforce those legal instruments;
  • to protect our assets, services and rights.

Duration for which the personal data is stored

We store your data:

  • if you have given your consent for the processing, until you revoke your consent;
  • if we are using your data for a legitimate interest, for as long as your interest in deletion or anonymization does not outweigh ours.

Applicant data for a position as consultant will be automatically deleted after 6 months if no contract is concluded.

Data sources

We get the data from you (including through the devices you use).

Data transfer to third countries

Data is transferred to third countries outside the European Union, based on legal regulations, which are intended to ensure adequate protection of your data and which you can view on request.

Rights of the data subject to disclosure of information as well as to correction, deletion or restriction of the processing, as well as a right to objection against processing and the right to data transferability

If your personal data is being processed, then you are a data subject in the meaning of the GDPR. As a data subject, you have the right, partly under certain preconditions:

  • Right of access by the data subject;
  • Right to rectification;
  • Right to erasure (‘right to be forgotten’);
  • Right to restriction of processing;
  • Right to data portability;
  • Right to object, and to complain to the responsible supervisory authority about unauthorised data processing. The responsible supervisory authority is the Berlin-based officer in charge of data protection and information freedom.

Requirement or obligation to provide data

As long as this is not explicitly stated during data collection process, providing your personal data is not necessary or obligatory.

Further information on data protection

The following data is recorded:

  • iOS: UUID;
  • Android: Advertisement ID;
  • E-mail address.

Registration, contact form and e-mail contact.

You can enter your personal data on the app when you create a customer account. Your information is transmitted to us and stored in our data base. It is possible to remove your personal data from our data base at any time, if you request this in written form. Sending a text message, e-mail or letter with a clear request to delete your personal data is sufficient. In order to prevent unauthorised use by third parties, such requests must be strictly verified before we can take action.

When you provide us personal data via e-mail, this information will not be stored or transferred to third parties, your data is only used for processing your request. It is possible to contact us via the contact form and via the provided e-mail address. In this case, the personal data of the user will be stored. In this context, the data will not be passed on to third parties. The data will be used exclusively for processing the conversation.

Specific purpose of the data processing.

Contact via contact form and e-mail constitutes a necessary legitimate interest in the processing of data.

Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected.

Possibility of objection and removal

The user has the possibility to revoke their consent to the processing of personal data at any time. In this case, please contact us using the contact details mentioned above. All your personal data stored until this point will be deleted.


You can use our website and app to talk to external consultants via telephone or chat. All information you provide to the consultant in a personal conversation is voluntary and remains confidential.

The telephone consultations function via an app that connects external consultants and customers. No personal data is transmitted to the parties except the customer number.


You can use our website and app to rate advisory sessions as part of the ratings feature to provide valuable feedback to advisors and help other clients make the right choice of advisor. This is done by awarding 1 to 5 stars directly after the consultation or via the website by awarding 1 to 5 stars together with a text rating.

The text ratings are visible on the public consultant profile and the HTML site map, including the stars awarded, with the most recent ratings listed first. Users can see the number of stars, the customer's member name (if specified) and the date of the submitted rating.

Data backup

We have taken extensive technical and organisational measures to protect your data against possible risks, such as unauthorised access or access, unauthorised knowledge, modification or distribution, as well as loss, destruction or misuse.

To protect your personal data from unauthorized access by third parties during transmission, we secure data transmissions using SSL encryption where necessary. This is a standardized encryption procedure for online services, especially for the web.

Provision of the website and creation of log files

Description and scope of data processing

Each time you access our website and app, our system automatically collects data and information from the computer system or device that you are accessing from. The following data is collected:

  • Information about the browser type and the version used
  • The user’s operating system
  • The device type of the user
  • The Internet service provider of the user
  • The IP address of the user
  • Date and time of access
  • Websites from which the user accessed our website
  • Websites to which the user accessed through our website

The data is also stored in the log files of our system.

Specific purpose of data processing

The temporary storage of the IP address by the system is necessary to enable the delivery of the website and the app to the user. For this purpose, the IP address of the user must remain stored for the duration of the session.

The data is stored in log files to ensure the functionality of the app. The data is also used to optimize the website and the app and to ensure the security of our information technology systems.

These purposes also include our legitimate interest in data processing pursuant to Art. 6 para. 1 lit. f GDPR.

Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of the collection of data to provide the website, this is the case when the session in question has ended.

If the data is stored in log files, this is the case after 30 days at the latest. A storage going beyond this is possible. In this case the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.

Possibility of objection and removal

The collection of data for the provision of the website and the app and the storage of data in log files is mandatory for the operation of the website and the app. Consequently, there is no possibility for the user to object.

Use of Cookies

Description and scope of data processing

Our website uses Cookies. Cookies are text files which are stored in the Internet browser or downloaded from the Internet browser onto the computer system of the user. We use Cookies to make the design of our website more user-friendly.

Cookie Consent with Usercentrics

This website uses a cookie consent tool with technology from Usercentrics GmbH, Rosental 4, 80331 Munich, Germany (hereinafter “Usercentrics”) to obtain valid user consent for cookies and cookie-based applications where required. he party offering this technology is Usercentrics GmbH, Rosental 4, 80331 München, Germany, website: https://usercentrics.com/ (hereinafter referred to as “Usercentrics“).

Whenever you visit our website, the following personal data will be transferred to Usercentrics:

  • Your declaration(s) of consent or your revocation of your declaration(s) of consent
  • Your IP address
  • Information about your browser
  • Information about your device
  • The date and time you visited our website

Moreover, Usercentrics shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that are recorded in this manner shall be stored until you ask us to eradicate them, delete the Usercentrics cookie or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods.

Usercentrics uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of such cookies is Art. 6 Sect. 1 Sentence 1 lit. c GDPR.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is placed. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used to personally identify the user. If the user visits certain pages of our website and the cookie has not yet expired, Google and we can tell that the user clicked on the ad and was forwarded to that page.

Each Google AdWords advertiser has a different cookie. The cookies cannot be tracked using the website of an AdWords advertiser. The information obtained with the aid of the conversion cookie is used to generate conversion statistics for the AdWords advertisers who have chosen to use conversion tracking. Advertisers are able to find out the total number of users who have clicked on their ad and were redirected to a conversion tracking tag page.

They receive no information, however, that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out by simply disabling the Google conversion tracking cookie in the user settings of your internet browser. You will then not be included in the conversion tracking statistics.

Conversion cookies are stored on the basis of Article 6 (1)(f) of the GDPR. The website operator has a legitimate interest in analysing user behaviour to optimise both its website and advertising.

Further information on Google AdWords and Google conversion tracking can be found in Google’s privacy policy: www.google.de/policies/privacy/.

Apple Search Ads

For tracking and advertising purposes, we use the iAd framework from Apple (Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA) for our iOS app. More information and the privacy policy of Apple Search Ads can be found here: https://searchads.apple.com/privacy/


In order to better understand general usage patters for our Product, we use a third-party tool of Appsflyer, 100 1st Street, 25th floor San Francisco, California 94105, United States., called Appsflyer (see https://www.appsflyer.com/privacy-policy /). Appsflyer is an analytics software tool, which helps us improve our Service by providing statistical patterns of our product use. This tool does not provide us with any additional personal data about you or your behavior online.

Facebook connect

With facebook connect you can open a new account on your facebook account or establish a connection to an account. If you create an account via facebook or log in to an existing account via facebook, we get access to your public profile and your email address. Since we use your Facebook data to create an account, the legal basis is the contract for the account in accordance with Art. 6 Para. 1 lit. b GDPR.


We use the customer service system Freshdesk (hereinafter referred to as “Freshdesk”), a service of Freshworks Inc. (1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA; hereinafter referred to as “Freshworks”), to accept and manage contact requests. When you contact us (via contact form or email), your details will be stored in Freshdesk for processing the contact request.

Freshworks complies with the data protection regulations of the „US privacy shield“ and is registered with the US Department of Commerce’s Privacy Shield program. In addition, we have a contract with Freshworks for the use of Freshdesk. By this contract Freshworks assures that they process the data in accordance with the General Data Protection Regulation and guarantee the rights of the person or user concerned.

The corresponding data processing takes place on the basis of GDPR Section 6 (1) S. 1 lit. b and may be necessary for the execution of the contract with you or pre-contractual measures. In addition, data processing is carried out on the basis of our legitimate interests pursuant to GDPR Section 6 (1) S. 1 lit. f. Our legitimate economic interest lies in optimising the management of contact enquiries and improving customer service in order to provide our services.

More information about Freshdesk and data protection at Freshworks can be found here.

If you have informed yourself about our products but have not concluded a contract with us, your personal-related data will be deleted after the respective request has been dealt with. If you are a customer of ours and your contact request is related to your contractual relationship, your data, in particular data relevant under tax and commercial law (from German laws HGB, StGB, or AO), will be automatically deleted at the end of the statutory retention period.


We furthermore use the Freshchat tool (hereinafter referred to as “Freshchat”), which is also a service of Freshworks Inc. (1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA; hereinafter referred to as “Freshworks”), to contact us quickly and easily. Through Freshchat you can communicate with us via live chat without providing any personal information of your own. When using live chat, the chat history and your IP address are transmitted to Freshworks and stored on their servers in the USA.

The data processed during the use of Freshchat can be used to create user profiles under a pseudonym. Cookies (see Item 4) can be used to recognise the user for this purpose. The data collected by Freshchat will not be used to personally identify the visitor to our website and will not be merged with personal-related data about the bearer of the pseudonym without the separate consent of the person or user concerned.

Freshworks complies with the US-Privacy-Shield and is registered with the US Department of Commerce’s Privacy Shield program. In addition, we have entered into a contract with Freshworks for the use of Freshchat. By this contract, Freshworks assures that they process the data in accordance with the General Data Protection Regulation and guarantee the protection of the rights of the person or user concerned.

The corresponding data processing takes place on the basis of GDPR Section 6 (1) S. 1 lit. b and may be necessary for the execution of the contract with you or pre-contractual measures. In addition, data processing is carried out on the basis of our legitimate interests pursuant to GDPR Section 6 (1) S. 1 lit. 5. Our legitimate economic interest lies in optimising the management of contact enquiries and improving customer service in order to provide our services.

More information about Freshchat and data protection at Freshworks can be found here.

If you have informed yourself about our products but have not concluded a contract with us, your personal-related data will be deleted after the respective request has been dealt with. If you are a customer of ours and your contact request is related to your contractual relationship, your data, in particular data relevant under tax and commercial law (from German laws HGB, StGB, or AO), will be automatically deleted at the end of the statutory retention period.


We use the services of Kickbox, Inc., 2556 Elm Street, Dallas, Texas 75226 (“Kickbox”) to validate email addresses and find out whether or not they can be delivered to.

In this context,we also give your data to Kickbox. The email address verification service provider Kickbox will use this data to validate email addresses and find out whether or not they can be delivered to. Kickbox may transfer personal information to companies that help them provide their service to us.

Kickbox is certified under the E.U.-U.S. Privacy Shield and we concluded a data processing agreement with Kickbox covering the processing of user data on our behalf.

For more information about Kickbox Privacy policy: https://docs.kickbox.com/v2.0/docs/privacy-policy#section-the-organization-collecting-information-at-this-website

Newsletter by MailChimp

We use MailChimp to send our newsletter to our subscribers. MailChimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA.

The data stored when you registered for the newsletter (email address, name, IP address, and time and date of registration) will be sent to a server operated by The Rocket Science Group in the United States and stored there in accordance with the EU-US Privacy Shield.

Further information about the data protection offered by MailChimp can be found at: http://mailchimp.com/legal/privacy/

Further information about the EU-US Privacy Shield can be found at: http://ec.europa.eu/justice/data-protection/international-transfers/eu-us-privacy-shield/index_en.htm

You may cancel your newsletter subscription and revoke your consent to the storage of this data at any time with future effect. For instructions to take this step, please refer to the confirmation email and each newsletter.


This website uses Mailgun’s services to send transactional e-mails. The provider is Mailgun Technologies, Inc., 548 Market St. #43099, San Francisco, CA 94104, USA.

Mailgun is a service that can be used, among other things, to organize and analyze the sending of transactional e-mails. If data is sent in the context of transactional e-mails (e.g. e-mail address), it is stored on Mailgun’s servers in the USA.

Mailgun is certified according to the “EU-US Privacy Shield”. The Privacy Shield is an agreement between the European Union (EU) and the United States designed to ensure compliance with European data protection standards in the United States.

Mailgun will retain data sent in transactional e-mails until you request us to delete it, revoke your consent to store it, or the purpose for which it was collected no longer applies (e.g. after your request has been processed).

For details, see the Mailgun privacy policy at: https://www.mailgun.com/privacy-policy and https://www.mailgun.com/gdpr


We use the services of MaxMind Inc., 14 Spring Street, 3rd Floor, Waltham, MA 02451, USA.

MaxMind's services help us determine the country of origin of your IP address. This information allows us to provide our online content in the relevant language.

Additional information on MaxMind's privacy policy is available here: https://www.maxmind.com/de/privacy_policy


We use Twilio as a platform of communication between service providers and customers. See more about Twilio’s data/privacy policies: https://www.twilio.com/legal/privacy

Amazon Web Service

Our website uses Amazon Web Services Inc. 410 Terry Avenue North, Seattle WA 98109, USA (hereinafter: Amazon AWS) to ensure the full functionality and availability of our website. In this context, personal data may be transferred to Amazon AWS. The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. The legitimate interest consists in an error-free function of the website. Amazon AWS has certified itself within the framework of the EU-US Privacy Shield Agreement (cf. https://www.privacyshield.gov/participant?id=a2zt0000000TOWQAA4&status=Active). The data will be deleted as soon as the purpose of their collection has been fulfilled. Further information on the handling of the transferred data can be found in the Amazon AWS data protection declaration: https://aws.amazon.com/de/data-protection/.


Error Logs data: Our Cloud Apps track errors of our Cloud Apps' resources executed in the end users' browsers in real-time. This includes for example AddOnKey, ClientKey, BaseUrl, anonymised TrackingID, error messages and information about the environment such as browser type, browser version and operating system. It is exclusively used in order to improve our service. Errors from JavaScript in our cloud applications are sent to Sentry.IO to alert Adaptavist support. The data sent to Sentry.IO includes organisational data but no individual data.


We use Firebase tools provided by Firebase, a Google company. We use the information we get from Firebase tools to administer, develop and improve the services and the application. Firebase uses ‘cookies’. Google’s ability to use and share information collected by Firebase about your use of the App is governed by the Google Privacy Policy (available at http://www.google.com/policies/privacy/). You may learn more about how Google collects and processes data specifically in connection with Firebase at http://www.google.com/policies/privacy/partners/. By default multiple Firebase Kits are activated.

Data that might be collected by Firebase is, but is not limited to:

  • Information about products and services you’ve ordered, enquired about or shown an interest.
  • Information about your interaction with our websites, mobile apps and other products and services, including adverts.
  • Information we collect or remember using technologies similar to cookies, such as device identifiers on your mobile device.
  • Your IP address, which is a number that identifies a specific network device on the internet which allows your device to communicate with websites and apps.
  • Technical information from your device relating to the service you receive.
  • Information relating to the location of your device.


We use Crashlytics, a service of Google LLC. Crashlytics transmits certain technical information to us concerning your device and your app installation if your app crashes. We use this data only in order to determine the reason for the crash and to remove errors in our app. This data is usually not personal data. Using the upper right switch inside the app on the privacy policy page you can deactivate the analytical data collection. Crashlytics is used based on our legitimate interest in recognizing errors in our app, examining them and remedying them, and to thus be able to offer our app in its contractually stipulated form, and the fact that your legitimate interests are not overriding, Article 6(1) point (f) GDPR.


The PayPal service is provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, Luxembourg. When paying by PayPal, you will be redirected to the PayPal website via a link. In order to use this service, PayPal collects, stores and processes your personal information such as your name, address, telephone number and email address, as well as your credit card or bank account information. PayPal is solely responsible for the protection and handling of the data collected by PayPal. In this respect, the PayPal Terms of Use, which you can access at www.PayPal.com, apply. For more information about how PayPal treats your information, please see PayPal's Privacy Policy, which is available at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.


Students make payments via Direct Debit ACH transfers. When you authorise a payment, any bank account or credit card information you provide as part of your Payment Information is collected and processed directly by our payment partner Transferwise through their Checkout services. We never receive or store your full bank account or credit card information. This provider, may use your Payment Information in accordance with their own Privacy Policies: https://transferwise.com/privacy-policy


We have an agreement with Payoneer Inc so that we can use their suite of services. Payoneer’s payment services include online billing, prepaid debit cards and global payments services.

It is your choice as an advisor whether or not you use Payoneer’s payment services as part of your account. You do not have to use Payoneer’s services.

See more about Payoneers privacy policy: https://www.payoneer.com/legal/privacy-policy/

Payment Processing

Payments on our website are processed through our partners

We shall transmit your IP address to those payment providers for purposes of preventing and exposing fraud cases. Your IP address will then be stored by the providers during the process of storing the credit card as well as during the online prepayment procedure. All data is stored in encrypted form.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time.

Updated: 22.06.2020


This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in adviqo Services LLC Global Data Privacy Policy (collectively, “we,” “us,” or “our”) applying to individual visitors, users, and others who are residents of the State of California who are not affiliated with our business customers or suppliers nor employees, contractors, or job applicants (“consumers” or “you”). The phrases used in this section shall have the same meaning as those under the California Consumer Privacy Act of 2018 (“CCPA”) as amended and its regulations.

The purpose of this Privacy Notice is to provide consumers with a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of Personal Information and of the rights of consumers regarding their own Personal Information.

To the extent this policy conflicts with our Global Data Privacy Policy, this policy takes precedence.

What Personal Information do we sell?

We do not sell the Personal Information of any consumers, and have not done so in the 12 months prior to the date this privacy policy was last updated. We have no actual knowledge of selling the Personal Information of minors under the age of 16.

What Personal Information do we collect?

We have collected the following categories of Personal Information about consumers in the 12 months prior to this privacy policy being updated, and will continue to collect about consumers, and the business and/or commercial purpose for its collection:

Categories of Personal Information Business / Commercial Purpose
A. Identifiers, such as name, personal email address, phone number, employment, photograph, search history, order history, billing address, credit/debit card information, IP address, email interaction history, social media account information.
  • To perform the service for which the information is provided. For example, if you provide us with personal information for us to complete an order, we will use that information to complete that order.
  • To provide you with information, products, or services that you buy from us.
  • To provide you with email alerts, event registrations, and other notices concerning our products or services, or events or news that may be of interest to you.
  • To enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
  • To improve our website and present its contents to you.
  • For testing, research, analysis and product development.
  • To protect the rights, property or safety of us, our customers or others.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As may otherwise be disclosed to you when collecting your personal information or as otherwise set forth in the CCPA.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, address, telephone number, education, employment, photograph, social media account information, credit card number, debit card number, or any other financial information.
C. Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing history.
D. Internet or other similar network activity, such as browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

Do we share your Personal Information?

We may disclose your personal information to another party for a business purpose and to the such transfer is strictly required for the purposes mentioned above. We have disclosed personal information to the following categories of parties in the last 12 months:

  • Our affiliates
  • Third-party service providers as disclosed

When legally permitted to do so, we may share personal information with courts, law enforcement authorities, regulators or attorneys if necessary to comply with the law or for the establishment, exercise or defense of legal claims.

Your Rights and Choices

Request to Know -- access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the 12 months prior to receiving your request. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • The categories of third parties with whom we shared personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • Our business or commercial purpose for sharing that personal information with third parties.
  • The specific pieces of personal information we collected about you.

Deletion Request Rights

You have the right to request that we delete some or all of the personal information we have pertaining to you. We may deny your deletion request if we are unable to verify your identity or if we are not required to delete your Personal Information under the CCPA.

Exercising Access, Data Portability and Deletion Rights

To exercise the access, data portability or deletion rights described above, please submit a verifiable consumer request to us by: privacy@zodiacpsychics.com or https://www.zodiacpsychics.com/contact

Only you or an authorized agent may make a verifiable consumer related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

We are only required to respond to a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must provide sufficient information to allow us to verify you (or an authorized agent) are the person about whom we collected personal information.

We will not provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We use personal information provided in a verifiable consumer request solely to verify the requestor's identity or authority to make the request.

Response Timing and Format

We will acknowledge receipt of your request to know or deletion request within 10 days.  We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period. If you have an account with us, we will deliver our response to the email address for that account. If you do not have an account with us, we will deliver our response by US mail or electronically at the email address in your request, at your option. All disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.


We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time.

Contact Information

If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: