Frequently Asked Questions

To get started, press the Sign Up button on the top right corner of this website.

After you have registered, simply Sign In and choose your favorite psychic, then click on their Chat or Call button.

If you have already registered, just click Sign In, located on the top right of this website.

When you register on Zodiac Psychics, you'll need to choose a username and password. You'll need these to login each time you come back for more psychic readings.

We recommend that you choose a username and password that are unique, yet easy to remember. In order to keep your privacy, we suggest you pick something different from your real first and last name.

If you have forgotten your username or password, we will be happy to send you a new one. Simply go click Log In at the top of the page and select the Forgotten Password link. A window will open with an option to request a username and/or password reset email.

You can change your username and password on the My Account page, located on the upper navigation bar.

To register your phone number, login to your account by clicking Sign In. Once signed in, click on My Account on the top toolbar.

In the “phone number” box, choose your country from the drop-down menu. Then, enter your phone number, omitting any zeroes at the start. So, if your phone number is "0123456789", you’d enter “123456789“. You may enter a landline or mobile number.

Be sure to save your changes to fully register the details in the system.

To choose which phone you will be called on, select the phone in the My Settings panel on the right.

The advisors on our platform are real, professional entrepreneurs who use real abilities and methods to help you. Every advisor is unique and it can take some time to find the one you have an amazing connection with. 

Before you start a session, browse through our network of advisors. You can browse by different criteria on our homepage, like specialty, language or price. If you’re curious about someone, click on their name or photo to read their full profile and see customer reviews. Listen to your intuition and choose an advisor you feel drawn to.

Yes! Zodiac Psychics takes your safety and security seriously. Personal information is handled with the strictest confidentiality. You can read more about it in our Privacy Policy

We make recommending Zodiac Psychics to friends and family rewarding! If someone uses your referral to get a paid reading, we’ll add a credit of $10 to your Zodiac Psychics account. Your balance will grow with each individual referral as long as the customer you refer has a PAID reading. 

Our Referral Program is only available on the Zodiac Touch app, not the website. Login to your app, go to Settings and click Free Readings. There, you’ll find options to invite friends via email, text and Facebook or share the promo code provided. 

If you don't have the app already, please click here to download it.

Make sure you create a free account with us so you don’t miss out on our monthly coupons!

Zodiac Psychics typically sends out several coupons per month to our valued customers. You’ll get notified via email or push notifications about deals so make sure our emails aren’t going to your spam folder and your mobile push notifications from us are turned on. 

Advisors can also send out coupons. If you have a reading with an advisor who has sent you a coupon invitation, the minutes or credited amount will be deducted from the total cost of your call or chat. When your free minutes or credit on the coupon have been used, your call will return to the advisor advertised price per minute.

To view your coupons, go to the Coupons section of your website profile or click the Coupons tab in the Settings section of the app. Zodiac Psychics coupons are only valid until the expiration date quoted. For all other offers and promotions, please refer to Zodiac Psychics Terms and Conditions

To view your coupons, go to the Coupons section of your website profile or click the Coupons tab in the Settings section of the app. Click on the coupon you want to apply.

Coupons cannot be combined with other offers. You must have a positive account balance to start a reading. The coupon discount will be deducted from the total price of the reading.

In the event an advisor has sent you a coupon, remember the credit can only be used with that particular advisor. Zodiac Psychics coupons are only valid until the expiration date quoted.

After your paid reading you can leave feedback about the reading at a popup screen.

Please be aware that we reserve the right to edit any feedback that is derogatory or defamatory.

If your credit card, prepaid credit card or debit card was declined, we suggest you try the following:

1. Make sure there’s sufficient funds on the card prior to making a purchase

2. Ensure the purchase matches the amount available on the prepaid card

3. Contact the card company at the toll-free number listed on the back of the card for assistance

I'm sorry to hear you experienced technical issues during your reading. We of course offer refunds if there was a technical issue on our end. Please get in touch with [email protected] reporting the problem that interfered with your reading, and we'll investigate right away. After this, we will be in touch and let you know if a refund proceeds.

If the advisor didn't give you the answers you were hoping for, I understand that can be super frustrating. 

Every advisor is unique and has their own approach. Each one is an independent entrepreneur who offers their services through our platform. Think of them like a hairstylist or a massage therapist. You're going to meet some you have an amazing connection with and who deliver exactly what you want. You may also encounter some you don't like at all and will never go back to. We as a platform, facilitate between others the screening of each of them. If we receive more complaints about one of them, we will remove the advisor from the platform; thus, we protect other users from a similar bad experience. We encourage you to report scam behavior and/or illegal practices. Please get in touch with [email protected]

After purchasing content from the Google Store, you will receive a confirmation email with your order number enclosed. This is also your receipt. 

If you can’t find the confirmation email, you can view the online receipt following the steps below:

1. Log in with your Google account and go to https://myaccount.google.com/payments-and-subscriptions.
2. In the left side menu, go to Payments and Subscriptions.
3. Click View Purchases.
4. Select an order to see the receipt.
5. If you need the order number, you can find it on the receipt page.

We always recommend paying through our website, which is convenient and safe. We accept more credit and debit cards than the Play store and pride ourselves on having one of the safest payment processors in the world. 

Just go to the "payments" option in your profile by clicking here. You must be logged in to make a payment. If you haven’t created your free account yet, click here to sign up.

If you’d rather pay through the app, payment methods depend on what the Google Store offers in your country. Click this link and choose your country to find out. 

If your country does not appear in the initial list, scroll down to ‘Other Countries’ at the bottom.

Google Store Help

To add or edit a payment method, go here.

To find out why the store rejected your card, go here.

We always recommend paying through our website, which is convenient and safe. We accept more credit and debit cards than the Play store and pride ourselves on having one of the safest payment processors in the world. 

Just go to the "payments" option in your profile by clicking here. You must be logged in to make a payment. If you haven’t created your free account yet, click here to sign up.

If you’d rather pay through the app, payment methods depend on what the App Store offers in your country. 

For help or to change, add or edit a payment method, go here.

We have tons of articles full of helpful tips about getting a great reading. I suggest you start with this one. I always recommend it to new users.

Every advisor sets their own price per minute so everyone is different. You’ll find the price per minute displayed in the advisor’s profile. We suggest checking the advisor’s rate before you start a reading. 

The total cost of your reading will depend on the price per minute of the advisor you choose and the length of time your reading takes.

For example, if your favorite advisor has a price per minute of $0.99 credits and your session lasts for 10 minutes, the total cost of the consultation will be USD 9.99.

Take into account $0.99 credits is equivalent to USD 0.99.

To start a session, your account must have a minimum amount equal to 2 paid minutes with your chosen advisor. 

We set this minimum because no advisor can be expected to deliver a high quality reading in less than 2 minutes. It takes time for advisors to build a solid spiritual connection and provide the in-depth answers you’re seeking.

Simply visit their profile. On the app, tap the flag icon (Android users) or star icon (iOS users) and this advisor will appear in your favorites list. 
On the website, you’ll need to login first. Then, visit the advisor profile and click the heart icon, located to the right, next to the notification icon. Clicking the heart will add the advisor to your list.

If your favorite advisor isn’t online when you want to chat, you can now send them a private message, which they’ll get the next time they log in. 

To send a private message, go to the advisor’s profile page and tap the "Private Message" button. 

Your advisor will respond as soon as they can. Keep in mind, advisors are real humans and can’t be online 24/7. Please be patient and give them time to reply. 

There are 3 reasons why you may get a notification telling you to top up your account before using a coupon:
You have already used the maximum number of consecutive coupons allowed.
If it is a discount coupon, you must have a credit on your account so the discount can be applied to the total amount you have to pay.
You have credit but it is not enough for two minutes of reading.
In all three cases, to use a new coupon, you must add funds to your Zodiac Psychic balance before starting your reading with your favorite advisor!
 

You can brighten your advisor’s day and tell them thanks by leaving a tip or a great review after your session ends.

The prices on Zodiac Psychics are expressed in credits. Each $1 credit is equivalent to USD 1.
Remember, each advisor has a different rate per minute, which is displayed in the advisor listings you browse and on each advisor profile. We suggest you review the price per minute of each advisor before you start your online reading.

Follow these steps to delete your credit card on Android:

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap Menu  then Payment methods, then select More Payment settings.
3. If requested, sign in to pay.google.com.
4. Under the payment method you want to remove, tap Remove and then Remove.

The payment method will be removed from your Google account. For more information you can visit: https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DAndroid&hl=en

You can only use a maximum of two consecutive coupons before you must load credit. To enjoy all your coupons, log into your account and add credit here. 

If a friend has invited you with a free reading code, click on the invitation link, create your free account and you’ll find $10 in credits waiting for you. 

This offer only applies to first-time customers. If you have already had a reading with Zodiac Psychics or one of our sister brands (Psiquicos, Zodiac Live, Red Psíquica), no credit will be added.