Customer Terms and Conditions



The use of the Zodiac Psychics website, app, and services is governed by these Terms of Use. By using Zodiac Psychics, you acknowledge that you have read the Terms of Use and the disclaimers contained therein and that you accept and agree to be bound by the terms thereof.

Zodiac Psychics provides the Site and its hosted platform to connect Customers with Advisors through online chat, voice calls or messages. Zodiac PsychicsAdvisors ("Advisors") provide services to internet users searching for Psychic advice, Readings, Astrology, Psychic insight, Life Coaching (the Services)

By accessing materials on Zodiac Psychics Web Site (the “Web Site”) or App you agree with these Terms of Use. The Web Site includes, without limitation, all content, information, text, questions, comments, ideas, graphics, images, tools, and software programs contained in the web site and related materials. Zodiac Psychics reserves the right, at its sole discretion, to change these Terms of Use from time to time, and your access to the Web Site will be deemed to be your acceptance of, and agreement, to any such changed terms and conditions.

Terms of Service

A person wishing to join Zodiac Psychics as a Customer will be required to register and provide all the requested details in the "[Register]" tab and details of a valid credit card or Pay Pal account.

The Customer warrants that he or she:

  • Is 18 years of age or older.
  • Will only register one account on the Site
  • Will provide complete, accurate and up-to-date information on the registration form (Customer Information).
  • Will update this Customer Information as required to keep it complete, accurate and up-to-date.
  • Will select a name to be used when he or she uses Zodiac Psychicsservices (User Name).
  • Will maintain the password used when using the Services strictly confidential.
  • Is responsible for all activities that occur through the use of the User Name.
  • Will notify Zodiac Psychics immediately if he or she believes the User Name or password are no longer confidential so that Zodiac Psychics can stop relying on that password.

The Services and information on the Site are provided for entertainment purposes only and do not constitute legal, financial, medical or any other sort of professional advice of any kind.

Zodiac Psychics does not evaluate, provide, produce or control Advisor's Services or Advice Sessions. Zodiac Psychics does not endorse, recommend or verify any of the Services or Advisors on the Site.

Customers will select the Advisor from whom they wish to receive advice. Where the Advisor agrees to provide the Services Zodiac Psychics will provide the Customer and Advisor with the option of a hosted phone line or voice a hosted call window or chat through a hosted chat window or email advice through the Advisor's Zodiac Psychics provided email address (Advice Session) or messages a hosted window.

The Customer may submit ratings in respect of Advisors from whom they receive advice. Such ratings will be available to be viewed on the Site. Zodiac Psychics reserves the right to edit the ratings where they are threatening, malicious, obscene or otherwise inappropriate.

Zodiac Psychics will perform occasional recording and monitoring of Advice Sessions in order to analyze and develop improvements to the Services and the Site.

Zodiac Psychics may terminate a Customer's membership with or without cause at any time at its sole discretion.

Privacy Policy

Zodiac Psychics takes the privacy of its customers information seriously and has taken measures to ensure it remains confidential. By registering as a customer of Zodiac Psychics and using its cervices the customer acknowledges and accepts Zodiac Psychics Privacy Policy.

Pricing and Billing

To use services provided by the Site, including but not restricted to the Voice, Chat or Email, the Customer can pre-purchase credit in the amounts set out on the Site.If an Advice Session exceeds the credit pre-purchased the Advice Session will end unless the Customer has opted-in to add more funds to his credit either automatically or manually.

In order to initiate or continue an ongoing call/chat or any other paid service on the Site or App, a customer has to have a set minimum of credit on his Zodiac Psychics account. This minimum credit is set to ensure a high quality reading experience by reducing the risk of call/chat disruption due to running out of credit during a reading.

After you have used your initial free minutes, your credit card will be charged to fund your further readings. When your credit is running low, your Zodiac Psychics account will be toped-up from your preferred payment method (credit card, Paypal ,etc). The top-up sum is set by default to be a sum sufficient for 5 minute of chat/call. However, you have the option to change this amount before the reading begins. If you do not use the entire sum you have added to your Zodiac Psychics account during a session, your account will remain in credit so that you can use the remainder of the funds for another session. If you do not wish your Zodiac Psychics account to be toped-up when its running low, you may chose the option of “Quit reading” or “Manual recharge”. You can do this before each call/chat or set it in your profile settings.

All pre purchased credit and pay as you go charges to the Customer's credit card will be in USD. The customers bank may chose to charge the customer in the currency of the Customer's country of residence. For some countries Zodiac Psychics may elect to charge the Customer in US dollars or Euros depending on the Customer's location and Zodiac Psychics payment prepossessing capabilities.

Advice Sessions conducted by call or chat will be charged on a per minute basis as set out on the Site. GST and VAT may be included in this per minute amount where applicable.

Zodiac Psychics systems will be the sole determinant of amounts payable by the Customer and no communication will be entered into about disputed amounts payable.

Pre-purchased credit is valid for 18 months from the date of purchase. Where a Customer's account has not been accessed for more than 18 months the Customer will be deemed to have forfeited its account and any pre purchased credit will become the property of Zodiac Psychics.


Refund requests must be made by email transmission by the Customer to support@zodiacpsychics.com. Such communications must be submitted within 72 hours of the Advice Session ending. Requests must clearly state the consultation date, Advisor name and consultation fee. Refunds cannot exceed the equivalent value of a 15 minute consultation. Refunds for Special rate or discounted consultations are limited to the value of the special rate or discounted duration of the consultation. Refund requests are limited to one unsatisfactory consultation per month. Zodiac Psychics reserves the right to refund the Customer partially or in full and also to refuse a refund request.

Rules of Conduct

A Customer must comply with the terms and conditions of this Agreement. A Customer is solely responsible for verifying the Advisor's identification, qualifications and other information pertaining to the Advisor. A Customer acknowledges that all contact between the Customer and Advisors must be conducted through the Site and its communications framework. A Customer will not take any action to manipulate or misuse the Customer feedback ratings. A Customer will not transmit through the Site or during any Advice Session anything that could constitute harassment or that is abusive, threatening, defamatory, racist, harmful or otherwise or inappropriate.

The Customer may only use this Site for lawful purposes and will not use the Site in any manner or form that could damage, disable, overburden or impair the Site or interfere with any other person's use and enjoyment of the Site. Any attempt to gain unauthorized access to any other Advisor's or Customer's accounts, computer systems or networks associated with the Site, or obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

A Customer warrants that he has the power and authority to enter into and perform its obligations under this Agreement. This constitutes Customer's binding obligation, enforceable against it in accordance with its terms.

Satisfaction Guarantee

We do our best to ensure you enjoy your reading experience at Zodiac Psychics. While we can’t guarantee that our psychics' predictions will come true, we do ensure your satisfaction with your reading. We offer a guarantee on your most recent paid reading. The guidelines for receiving credit for readings are as follows:

  • To apply for a credit, please email Customer Service at support@zodiacpsychics.com within 24 hours of the reading in question.
  • We will credit your account at Zodiac Psychics with credit points for an amount determined at the sole discretion of Zodiac Psychics based on your reading length and circumstances. No credit granted can exceed the dollar equivalent of a 15 minute reading. Credit requests are limited to one unsatisfactory paid call/chat per month.
  • Any credited amount can only be used for readings at Zodiac Psychics and cannot be withdrawn. There are no cash refunds.
  • Our credit offer is valid once per psychic and does not apply to readings with psychics for whom you have received any credit in the past.
  • For us to issue a credit to a member account, the member must have an account that is in good standing.
  • Only genuine issues relating to customer satisfaction with a reading (as determined at our discretion) will be considered for a credit request. We reserve the right to refuse a refund.


Zodiac Psychics does not guarantee the accuracy or success of any answers, advice or services given through the Site. The site and the services provided by Zodiac Psychics are provided "as is" with no warranty. Zodiac Psychics expressly disclaims any warranty, regarding the site and all services, including any implied warranty of merchant fitness for a particular purpose or for failure of performance. Zodiac Psychics does not warrant that the services provided by Zodiac Psychics or the site of the verification that services will be free from bias, defects, errors, eavesdropping or listening. Zodiac Psychics shall not be held responsible for the quality of information or the authentication of the services or details given by psychics on the site. By using this site you accept the terms and conditions of this Disclaimer. You agree that any use you make of such answers, advice or services is at your own risk and that Zodiac Psychics is not responsible for any damages or losses resulting from your reliance on such answers or advice. Zodiac Psychics and its services are for entertainment purposes only. By submitting a question here, you understand and expressly agree that Zodiac Psychics is not responsible for any reply or information that you do or do not receive, and you expressly agree to hold Zodiac Psychics harmless from any loss, harm, injury, or damage whatsoever resulting from or arising out of your submission of the question or your use of or reliance on any response thereto.

All rates shown are USD $ per minute. Valid Visa/MasterCard/AMEX Credit Card or PayPal account is required. Pre-Paid, Gift and some Debit Cards are also accepted. If using Zodiac Psychics app, additional charges may incur due to iStore or Google PLAY charges. 3 (Three) Free minutes on all Chat/call readings apply only to the first three minutes of the first reading per New Unique Customer. Normal rates apply thereafter. By initiating a reading you confirm and accept the associated charges. Please make sure you understand the charges involved before starting a reading. Readings are charged in minute intervals. Additional mobile phone fees may apply if you use a mobile phone.

The Site is controlled, operated and administered by Zodiac Consulting Limited trading as Zodiac Psychics in New Zealand. The Site can be accessed across New Zealand, and overseas. As each country has laws that may differ from those of New Zealand, the Customer acknowledges that this Agreement is governed under the laws of New Zealand and submits to the exclusive jurisdiction of the New Zealand Courts. If Zodiac Psychics is required to issue proceedings to enforce any of its rights, or to collect any fees, the Customer will reimburse Zodiac Psychics for its legal fees, costs and disbursements.

Zodiac Psychics may change this Agreement at any time. All changes to the Agreement will be effective from the date they are changed. The Customer's continued use of the Site will constitute the Customer's acceptance of such changes and the Customer is encouraged to check this Agreement regularly.

Zodiac Psychics's failure to insist on strict performance of any provision of this Agreement will not be construed as a waiver of that or any other provision.If any provision of this Agreement is invalid or unenforceable the remaining provisions will remain in full force and effect.No rights or obligations under this Agreement may be assigned without Zodiac Psychics prior explicit written consent.Any notice to be given in terms of this Agreement must be in writing made by email transmission sent to the last known email address provided by the Customer on his or her registration details or by the Customer to support@zodiacpsychics.com. Any communication by email will be deemed to be received when transmitted to the correct email address of the Customer.


The Customer releases and indemnifies Zodiac Psychics against all actions, claims, costs (including legal costs and expenses), losses, proceedings damages, liabilities or demands suffered or incurred by Zodiac Psychics in connection with the Customer's failure to comply with this Agreement.


Any concerns relating to the Site or this Agreement, should be notified to Zodiac Psychics at support@zodiacpsychics.com

Last Updated: March10, 2015